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New Arrivals Get 50€ Discount
Free shipping for customers in EU countries
You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Shipping Destination Tax included, and free shipping in these countries: , Italy, Germany, France, Finland, Ireland, Belgium, Sweden, Netherlands, Poland, Hungary, Denmark, Romania, Spain, Austria, Bulgaria, Croatia, CZ, Estonia, Greece, Latvia, Lithuania, Luxembourg, Portugal, Slovakia, Slovenia. Transportation Cost And Time We normally ship by UPS or Fedex, tax included, and free shipping. The bike will be delivered within 3-7 working days after placing the order. Battery in stock shipped from Poland, delivery time 3-7 working days; Accessories shipped from China, delivered within 7-12 working days. (Except for days off).
Our customers generally need 15 - 20 minutes to assemble the bike. Does it take too long? Check out the @HANEVEAR E-BIKE official YouTube video for help.
The reason why H6S is slightly more expensive is that the frame has a better load-bearing capacity of 180KG, uses waterproof cables to connect electrical components, and comes with more accessories. The rest of the accessories are the same.
We provide a 14-day return guarantee, during which customers do not need to bear the return fee. (Except for products with signs of use, scratches, scrapes, used for more than 10km, etc.)
We have a repair center in Germany, Italy and Poland for customers to choose from. In addition, we also provide 12 months of free after-sales service, during which we provide free replacement parts.
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Take 20% off your first order
Enter the code below at checkout to get 20% off your first order